OFFICE HOURS
- Monday- Friday 8:00am – 4:30pm
APPOINTMENT HOURS (Morning)
- Monday – Friday 8:00am – 11:00am
APPOINTMENT HOURS (Afternoon)
- Monday – Friday 1:00pm- 4:00pm
LAB HOURS
- Monday – Friday 8:30-11:00am and 1:00-4:00pm
- Closed for walk-ins from 11-1
- No appointment is needed
Appointments
Our office is open 8:00 am to 4:30 Monday through Friday. Patients are seen by appointment time. Please call to schedule an appointment during regular business hours, or you may request an appointment via our Patient Portal. Every effort will be made to schedule an appointment that is convenient for you and your family.
If you are unable to keep your appointment, please call to cancel or reschedule.
Physician Visit/Testing
The doctor will review the patient’s history, examine the patient and order any necessary testing. These tests may include x-rays, EKG’s, Pulmonary Function Test, Ultrasound, or other special tests the physician may need for treatment purposes.
The physician will discuss diagnosis and treatment options with you and/or your family. A follow-up appointment will be made if necessary.
Your Medical Records
Please bring a list of current medications each time you have an appointment. Please obtain a copy of your medical record if you have access to it. We are otherwise able to request records with a release of records request which requires your original signature. This will aid your physician in your treatment and pre-authorization of any testing or surgery that may need to be performed.
Telephone Calls
During regular business hours, your call will be answered by our receptionist and a message will be routed to the appropriate staff member. Please inform the receptionist if your call is an emergency. If you are experiencing a life-threatening emergency, please dial 911.
Phone messages are routed to the staff via secure messaging in our Electronic Medical Record (EMR) system. We ask that you leave all pertinent information with the receptionist so that your message may be handled appropriately and accordingly. If you are calling for a prescription refill, please leave the name and phone number of your pharmacy. Prescription refills are only phoned to the pharmacy during regular business hours. Please be patient when waiting for the nurse to return your call if you request a phone call. All calls are returned the same day and in the order they are received.
Calls after 5:00 pm and on the weekends will be answered by the answering service. There will be a physician on call if you or your family needs urgent medical attention. Controlled substance medicine refills will not be called in after hours.
You may also communicate with our staff on our Patient Portal. To sign up, please call the office at 901-387-0193, and ask to speak to Lindsay Thompson. You will need to provide her with your current e-mail address. You can also do this in person at the front desk.
Insurance and Billing
Direct Number: 901-757-1175
We will file your insurance for you. To ensure the insurance information in your chart is correct, we ask that you update your information sheet once a year or at any time your information changes. If your insurance changes, please bring your new card with you so we may make a copy.
At times, your insurance will require a referral, pre-certification, or pre-authorization before specialist visits can be made, specialty testing can be ordered, or certain medications can be filled. We complete these as quickly as we can, but please be aware but response time for an approval from insurance companies vary.
In cases where the insurance company disputes the claim, patients are expected to pay their bills in a timely manner.
We ask that you pay your deductible and/or co-pay when you check in at each visit. We accept cash, checks, MasterCard, Visa, Discover and American Express.
If you have a balance with Internal Medicine, you will be asked to pay your balance either in part or in full prior to your appointment. Non-payment will result in sending your account being forwarded to collections.
HIPPA
Our office complies with HIPPA polices and procedures. You will be asked to complete an updated HIPPA form at the beginning of every year. HIPPA Notice of Privacy Practices
Advance Directives
Definition: a written statement of a person’s wishes regarding medical treatment, often including a living will, made to ensure those wishes are carried out should the person be unable to communicate them to a doctor.